Legal information
& guarantees
At flybru.be, your security is our top priority. As a fully licensed travel agency, we comply with all Belgian legal requirements and offer you maximum protection with every booking.
flybru.be — Pala Tourisme bvba
Officially licensed travel agency · Brussels, Belgium
1030 Brussels, Belgium
Saturday: 10:00–18:00
Licensed travel agency — COCOF
flybru.be is officially licensed as a travel agency under recognition number A 1608, issued by COCOF (Commission Communautaire Française), located at Paleisstraat 42, 1030 Brussels. This licence guarantees that we meet all legal requirements to organise and sell travel and flights on the Belgian market.
Official licence A 1608Insolvency protection — Guarantee Fund
As a member of the Travel Guarantee Fund (Metrologielaan 8, 1130 Brussels), you as a traveller are fully protected against the risk of insolvency or bankruptcy of flybru.be. Should flybru.be be unable to meet its obligations for any reason, the Guarantee Fund ensures the refund of your advance payments or — if you are already travelling — your repatriation. This is a legally mandatory protection for every Belgian travel organiser.
Legally mandatory protectionProfessional liability insurance — Allianz
Our professional liability is insured through Allianz, one of the world's leading insurance groups. This insurance protects you as a client in the event of errors, negligence or shortcomings in our services. In practice, this means you can be compensated for damage resulting from an error in our booking, information provision or organisation of your trip.
Allianz insuredMember of ABTO
flybru.be is affiliated with ABTO — the Belgian Association of Travel Organisers. ABTO is the professional association that defends the interests of Belgian travel organisers at national and international level. As an ABTO member, we commit to compliance with the professional code and sector standards for quality and transparency.
ABTO memberTravel Disputes Commission
flybru.be recognises the jurisdiction and general terms of the Travel Disputes Commission. This independent body offers consumers an accessible and cost-effective way to settle any disputes outside the ordinary courts. The commission's rulings are binding on both parties, giving you additional assurance that your complaint will be taken seriously.
Independent dispute resolutionSecure online transactions
All payments via flybru.be are processed through secure and certified payment platforms. Your personal and payment data are encrypted in accordance with applicable data protection legislation (GDPR). We never store your full payment card details. Our systems are regularly audited for security and compliance.
GDPR compliantABTO — Belgian Association of Travel Organisers
The professional association defending your interests as a traveller
Quality standards: ABTO members must meet rigorous quality requirements and are monitored by the association.
Internet code of conduct: flybru.be subscribes to the ABTO internet code of conduct, guaranteeing fair and transparent online communication.
Consumer protection: ABTO actively lobbies for strong consumer protection in the travel sector, both nationally and at European level.
Sector expertise: Through ABTO, we stay up to date with the latest regulations, sector developments and best practices.
International representation: ABTO is also a member of European and international trade bodies, strengthening our international credibility.
Mediation role: In the event of a problem, ABTO can act as mediator between you as a consumer and the travel agency.
Transparent prices & conditions
At flybru.be, you never pay more than the published price. All costs, taxes and surcharges are clearly stated in advance before you complete your booking. No hidden fees, no unpleasant surprises afterwards.
Accurate and complete information
We provide only accurate, up-to-date and complete information about flights, fares, travel conditions and destinations. Our staff are trained to advise you correctly and guide you in making the right choice.
Fast complaint handling
Every complaint is handled and answered within the legally prescribed timeframes. In the event of a dispute, you can always call upon the independent Travel Disputes Commission. Your satisfaction is our priority.
Protection of your personal data
We process your personal data strictly in accordance with GDPR legislation. Your data is never sold or passed on to third parties without your explicit consent. You always have the right to access, correct and delete your data.
Accessibility & customer service
Our call centre is available 6 days a week for all your questions, before and after your booking. For urgent situations during your trip, we provide an emergency contact. You are never on your own.
Honouring travel contracts
All booked services are delivered in accordance with the travel agreement. In the event of unforeseen changes (airline cancellations, force majeure), we will inform you immediately and work with you to find the best solution.
